Cargobull Euroservice
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Who is helped in the event of a breakdown?
Every caller receives help on principle. At the very least, Cargobull Euroservice will provide the name of a Service Partner in the vicinity giving the breakdown location and a description of the problem.
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Which languages are available?
Cargobull Euroservice is able to offer help in 29 languages and will inform and reliably arrange a Schmitz Cargobull Service Partner.
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How can I reach Cargobull Euroservice?
There is a free phone number Europe-wide:
00800 24 227 462 855
or +49 2558 81 55 11**Calls from abroad may incur charges.
Spare parts
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Where can I find spare parts and how can I order them?With free use of the online store, Cargobull Parts & Services (www.cargobull-serviceportal.de) offers you a secure and convenient way of ordering. It lets you select from up to 80,000 components online. Should you have further questions, you can also reach us by phone on the Spare Parts Hotline: +49 2558 81 - 29 99 or via e-mail: ersatzteile@cargobull.com
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How can I obtain information on price and availability?Register in our Service portal and we'll immediately send you your login details. Once you have logged in, you will find prices in the Product Search and availability under Stock Enquiry or in the shopping cart.
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What is EPOS?The modules and brand-name components used in our semi-trailers are listed in the EPOS (Electronic Parts Ordering System), the complete Schmitz Cargobull spare parts documentation and ordering system. You can quickly and confidently identify the right part for your semi-trailer chassis. Like our online store, EPOS is part of our Service portal, enabling you to easily order spare parts online.
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How can I return products I no longer need?Conveniently process returns online using the returns tool in the Service portal. Get in touch with your spare parts ordering contact with any questions about the returns tool: +49 2558 81 - 29 99 or via e-mail: ersatzteile@cargobull.com
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Apart from Schmitz Cargobull-specific parts, can I also order other brand-name manufacturers' spare parts?You can order all parts relating to your trailer from us - including Schmitz Cargobull-specific body parts and, of course, all well-known brand-name manufacturers’ wearing parts. A one-stop solution. We'd be pleased to provide you with a special quotation for larger quantities of wearing parts. Contact us at the following e-mail address: Angebotswesen.Ersatzteile@Cargobull.com
Service Partner World
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How to become a Schmitz Service Partner Cargobull?You can find out how to become a service partner here.
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How can I bill for a repair or maintenance carried out as part of a service contract?
The Cargobull Repair System is available to you in the service portal for billing repair and maintenance work and inspections that you carry out on trailers with a service contract. As an authorized service partner of Schmitz Cargobull, you are activated for the Cargobull Repair System. Click here to get there.
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As a service partner, how can I submit a warranty claim for a Schmitz Cargobull product? / How can defects in Schmitz Cargobull products reported by customers be reported?
As part of the contractual partnership, you as a service partner may process Schmitz Cargobull products with a warranty claim and repair them in accordance with standardized specifications and prior approval by customer service. To do this, log in to the Cargobull PartnerConnect portal and apply for a warranty. Click here to log in to the Cargobull PartnerConnect Portal
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How can I get help with technical or administrative queries?
In order to get our mutual customers back on the road as quickly as possible, we offer you the opportunity to send us inquiries at any time on any subject relating to our vehicles and products. Please have relevant information such as the chassis number or contract number ready. To do this, log in to the Cargobull PartnerConnect portal and submit a new support request. Click here to register in the Cargobull PartnerConnect Portal. You also have the option of contacting our service hotlines if you have any technical questions:
Trailer service: +49 2558 81 2888
Refrigeration unit service: +49 2558 81 2588
Telematics service: +49 2558 81 1818
Cargobull Euroservice (outside our business hours): 00800 24 227 462 855 or 0032 11 30 26 52 -
Where can I find the latest service & repair instructions?Helpful service & repair instructions can be found in the download area.
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My company details (contact details, opening hours, breakdown times, etc.) have changed. Where can I change them?To view or change your stored company data, log in to the Cargobull PartnerConnect Portal and select your account and login information. You can find out how to log in to the Cargobull PartnerConnect Portal here.
Telematics Data Service
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Why does TrailerConnect® telematics represent such innovative equipment, particularly in the S.KO Cool Smart?Because telematics in the trailer helps to make many monitoring and control processes for the semi-trailer and load more efficient and transparent, permitting considerable optimisation.
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What benefits does an OEM system offer?All components are ideally connected to each other in the trailer and professionally installed in line with automotive standards. This creates a high level of quality and maximum system availability.
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What should my trailer telematics system do in addition to giving the position?As well as specifying the location of the trailer, a trailer telematics system provides intelligent connectivity and fast diagnosis of all the components of the trailer, combined with reliable integrated temperature management. The right telematics systems enables processes to be optimised and transport safety improved.