High spare parts availability and fast service
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The extensive spare parts database now contains more than one million documented vehicles. Entering the VIN (chassis number) enables the service partner to easily identify the required spare parts and order them via the webshop, regardless of opening hours or call centre availability. In the service portal, service partners can view service guides, watch videos on repair methods and also process service orders. There is also a separate download area for parameter data, such as brake parameters, software updates and downloads of vehicle documents, such as load securing certificates and operating instructions. Changes of ownership are also displayed, as well as status information on vehicle production and provision. This facilitates efficient vehicle maintenance and repairs. Delivery takes place from one of the regional spare parts warehouses by standard or express delivery, ensuring that Schmitz Cargobull trailers are never in the workshop longer than necessary.
Regular further development
Currently, approximately 1,400 authorised Schmitz Cargobull service partners are available throughout Europe to guarantee service for trailers, cooling units and other digital components as well as high spare parts availability, and thus fulfilling the company’s service promise on a daily basis. Ongoing training and educational units always keep the service partners suitably qualified and specialised in Schmitz Cargobull products and services to safeguard the availability of spare parts close in their local market.
Schmitz Cargobull’s after-sales specialists are always working on developing the service portal. The key focus is on user-friendliness together with a modern and visually appealing design. Workshops can use the Schmitz Cargobull RemoteService app to network with Schmitz Cargobull specialists in real time via tablet or smartphone and obtain guidance and assistance via the Internet while performing repairs. This drastically reduces the time needed for troubleshooting and keeps downtimes to a minimum.
About Schmitz Cargobull
Schmitz Cargobull is the leading manufacturer of semi-trailers for temperature-controlled freight, general cargo and bulk goods in Europe and a pioneer in digital solutions for trailer services and improved connectivity. The company also manufactures transport refrigeration machines for refrigerated semi-trailers for temperature-controlled freight transport. With a comprehensive range of services from financing, spare parts supply, service contracts and telematics solutions to used vehicle trading, Schmitz Cargobull supports its customers in optimising their total cost of ownership (TCO) and digital transformation. Schmitz Cargobull was founded in 1892 in Münsterland, Germany. The family-run company produces around 60,000 vehicles per year with over 6,000 employees and generated a turnover of around 2.6 billion euros in the 2022/23 financial year. The international production network currently comprises ten plants in Germany, Lithuania, Spain, England, Turkey, Slovakia and Australia.
The Schmitz Cargobull press team:
Anna Stuhlmeier: | +49 2558 81-1340 I anna.stuhlmeier@cargobull.com |
Andrea Beckonert: | +49 2558 81-1321 I andrea.beckonert@cargobull.com |
Silke Hesener: | +49 2558 81-1501 I silke.hesener@cargobull.com |
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Image: High spare parts availability and fast service
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Press Release: High spare parts availability and fast service