Service Partner World

Service Partner World

Welcome to your Schmitz Cargobull Service Partner portal where you will find all the information about handling warranties, technical support, Cargobull Repair System and spare parts.

Übersicht

Apply for warranty

Within the framework of the contractual partnership, as a service partner you may accept warranty claims from our joint customers and, following prior approval from our customer service department, carry out repairs to the Schmitz Cargobull products subject to complaint in accordance with standardized specifications.
Apply for warranty

Order spare parts

You can conveniently order the right spare part online in just a few steps. As a full-range supplier, we usually supply you with all available parts within 24 hours - these make up over 95% of the parts and components we use.

You can track the status of your delivery at any time using the shipment tracking function in the online store.


Order Spare parts

Billing for services

In our Cargobull Repair System, you can invoice repair and maintenance work as well as inspections that you carry out on trailers with a service contract.

All customer vehicles with a service contract are listed there with additional information on the equipment of the trailer as well as due maintenance and statutory inspections.

Not yet activated for the Cargobull Repair System?
Then contact us via: fullservice@cargobull.com

Billing for services

Apply as a service partner

Sie haben Interesse an einer Service Partnerschaft mit Schmitz Cargobull? 
Wir stellen an unsere Vertragswerkstätte folgende Anforderungen:
 
• Werkstattausstattung, -möglichkeiten und -qualität nach Anforderung von Schmitz Cargobull
• Qualifiziertes Werkstattpersonal mit der Bereitschaft zur ständigen Weiterbildung
• Sicherstellung eines qualifizierten 24/7 Pannenservices
• Identifizierung mit dem Schmitz Cargobull Produkten und Services „Corporate Identity“
• Internes Qualitätsmanagement und SCB QM-Auditbereitschaft
• Nutzung des Cargobull Serviceportal mit den von Schmitz Cargobull zur Verfügung gestellten Systemen

Im Einzelnen bedeutet dies die Investitionsbereitschaft für:
• Mitarbeitertrainings: Erst- und Weiterbildungstrainings von Schmitz Cargobull hinsichtlich von Abwicklung und technischen Produkttrainings
• Knorr und Wabco EBS Diagnose in der aktuellsten Version – Hardware / Software / geschultes Personal
• Ersatzteilerstbevorratung und deren Aktualisierungen
• Werkzeuge und Software und deren Aktualisierungen
• CI-Werbung
 
Hinsichtlich der Transportkältemaschine gibt es noch länderspezifische Anforderungen an Bereiche aus der Elektro- und Kältetechnik.
 
Bewerbung an ASM-EU.Support@cargbull.com mit beifügen der Selbstauskunft.

Download Selbstauskunft

General FAQs

  • How to become a Schmitz Service Partner Cargobull?
    You can find out how to become a service partner here.
  • How can I bill for a repair or maintenance carried out as part of a service contract?

    The Cargobull Repair System is available to you in the service portal for billing repair and maintenance work and inspections that you carry out on trailers with a service contract. As an authorized service partner of Schmitz Cargobull, you are activated for the Cargobull Repair System. Click here to get there.

  • As a service partner, how can I submit a warranty claim for a Schmitz Cargobull product? / How can defects in Schmitz Cargobull products reported by customers be reported?

    As part of the contractual partnership, you as a service partner may process Schmitz Cargobull products with a warranty claim and repair them in accordance with standardized specifications and prior approval by customer service. To do this, log in to the Cargobull PartnerConnect portal and apply for a warranty. Click here to log in to the Cargobull PartnerConnect Portal

  • How can I get help with technical or administrative queries?

    In order to get our mutual customers back on the road as quickly as possible, we offer you the opportunity to send us inquiries at any time on any subject relating to our vehicles and products. Please have relevant information such as the chassis number or contract number ready. To do this, log in to the Cargobull PartnerConnect portal and submit a new support request. Click here to register in the Cargobull PartnerConnect Portal. You also have the option of contacting our service hotlines if you have any technical questions:

    Trailer service: +49 2558 81 2888
    Refrigeration unit service: +49 2558 81 2588
    Telematics service: +49 2558 81 1818
    Cargobull Euroservice (outside our business hours): 00800 24 227 462 855 or 0032 11 30 26 52

  • Where can I find the latest service & repair instructions?

    Helpful service & repair instructions can be found in the download area.

  • My company details (contact details, opening hours, breakdown times, etc.) have changed. Where can I change them?
    To view or change your stored company data, log in to the Cargobull PartnerConnect Portal and select your account and login information. You can find out how to log in to the Cargobull PartnerConnect Portal here.