Fast and effective collaboration using “Cargobull PartnerConnect”
June 2024 – Schmitz Cargobull’s service partner network has been significantly expanded in recent months. “Cargobull PartnerConnect” is the new central communication platform which will further enhance cooperation with Schmitz Cargobull service partners and the joint development of digital and efficient solutions.
The new central communication platform for all service issues and questions simplifies workflows thanks to its clear and intuitive user interface. It is designed as a self-explanatory ticket system and service partners can independently select their desired support processes to digitally submit a warranty claim, for example. Workshops also have immediate access to the individual, service-specific vehicle data from Schmitz Cargobull trailers, accelerating the diagnosis and repair processes.
At the same time, the standardisation of the Full Service processes is progressing with the goal of transferring these to a uniform process for service partners. Rule-based approval processes significantly reduce the workload for workshops, while the standardised repairs and maintenance process structures simplify and speed up work. This also ensures a standardised and automated billing process for all service partners. The “Cargobull PartnerConnect” communication platform is available in all relevant national languages.
Authorised service partners throughout Europe
Currently, approximately 1,400 authorised Schmitz Cargobull service partners are available throughout Europe to guarantee service for trailers, cooling units and other digital components as well as high spare parts availability. These service partners fulfil the company’s service promise of reliable trailer availability on a daily basis. Ongoing training and educational units held both live and online consistently improve the service partners’ qualifications and specialisation in Schmitz Cargobull products and services.
Schmitz Cargobull’s after-sales specialists are always working on developing the service portal. The key focus is on user-friendliness together with a modern and visually appealing design. This enables workshops to use the Schmitz Cargobull RemoteService app to network with Schmitz Cargobull specialists in real time via tablet or smartphone and obtain guidance and assistance via the Internet while performing repairs. This drastically reduces the time needed for troubleshooting and keeps downtimes to a minimum.
Acerca de Schmitz Cargobull
Schmitz Cargobull es el fabricante líder de semirremolques para carga con temperatura controlada, carga general y mercancías a granel en Europa y pionero en soluciones digitales para servicios del remolque y conectividad. La compañía también fabrica equipos de frío para semirremolques frigoríficos. Con una amplia gama de servicios que van desde financiación, suministro de repuestos, contratos de servicio y soluciones telemáticas hasta el comercio de vehículos usados, Schmitz Cargobull ayuda a sus clientes a optimizar su coste total de propiedad (TCO) y su transformación digital.
Schmitz Cargobull se fundó en 1892 en Münsterland, Alemania. La empresa familiar produce alrededor de 60.000 vehículos al año con más de 6.000 empleados y generó una facturación de alrededor de 2.600 millones de euros en el ejercicio 2022/23. La red de producción internacional se compone actualmente de diez plantas en Alemania, Lituania, España, Inglaterra, Turquía, Eslovaquia y Australia.
El equipo de prensa de Schmitz Cargobull:
| Raquel Villarroya: | +34 976 613 200-5229 I raquel.villarroya@cargobull.com |
| Luis Bonasa: | +34 976 613 200-5230 I luis.bonasa@cargobull.com |
| Anna Stuhlmeier: | +49 2558 81-1340 I anna.stuhlmeier@cargobull.com |
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Image: IAA Cargobull PartnerConnect
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Press Release: Fast and effective collaboration using “Cargobull PartnerConnect”