Fast and effective collaboration using “Cargobull PartnerConnect”

September 2024 – Schmitz Cargobull’s service partner network has been significantly expanded in recent months. “Cargobull PartnerConnect” is the new central communication platform which will further enhance cooperation with Schmitz Cargobull service partners and the joint development of digital and efficient solutions.

The new central communication platform for all service issues and questions simplifies workflows thanks to its clear and intuitive user interface. It is designed as a self-explanatory ticket system and service partners can independently select their desired support processes to digitally submit a warranty claim, for example. Workshops also have immediate access to the individual, service-specific vehicle data from Schmitz Cargobull trailers, accelerating the diagnosis and repair processes.

At the same time, the standardisation of the Full Service processes is progressing with the goal of transferring these to a uniform process for service partners. Rule-based approval processes significantly reduce the workload for workshops, while the standardised repairs and maintenance process structures simplify and speed up work. This also ensures a standardised and automated billing process for all service partners. The “Cargobull PartnerConnect” communication platform is available in all relevant national languages.