Service Partner World
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Here you will find everything new from the Service Partner area
Get started together now!
We are putting our intensive and long-standing cooperation with you on a new footing. We are shaping the future together and putting more power on the road for you and our customers.
The central communication platform for all Schmitz Cargobull service and support topics:
- Introduction of a ticketing tool for a digital, transparent support process
- Access to individual service-relevant vehicle data from Schmitz Cargobull speeds up diagnosis and maintenance
- Structured and guided processes facilitate the handling of repairs and maintenance
- Available in all relevant national languages
Registration for Cargobull PartnerConnect
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How can I register for Cargobull PartnerConnect?To register for the Cargobull PartnerConnect portal, all relevant employees of authorised Schmitz Cargobull Service Partners will receive a registration email.
Please click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect portal. To verify your data, you must first log in to the Cargobull Service Portal.
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How can I see if I already have a Cargobull ID?To check whether you have already created a Cargobull ID, log in to the service portal: Home page - Cargobull Parts & Services service portal (cargobull-serviceportal.de). See the note under your user name. (Button "Login Serviceportal")
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What do I have to do to apply for a Cargobull ID?If you have not yet received an invitation to create a Cargobull ID, please send us an e-mail describing the specific purpose for which you would like to use Cargobull PartnerConnect to: support.partnerconnect@cargobull.com
Once you have successfully created your Cargobull ID, you are automatically registered for the Cargobull PartnerConnect portal! For optimal use of the Cargobull PartnerConnect portal, we recommend our training courses in the CargobullCampus: CargobullCampus
To use all the advantages of Cargobull PartnerConnect, click here: https://partnerconnect.cargobull.com/
Login Cargobull PartnerConnect
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How can I log in to the Cargobull PartnerConnect portal?To take advantage of all the benefits of Cargobull PartnerConnect, click here: https://partnerconnect.cargobull.com/
Only authorised Schmitz Cargobull service partners with a Cargobull ID who are registered in the Cargobull service portal can log in to the Cargobull PartnerConnect portal. -
How can I see if I am registered in the Cargobull service portal?To check whether you are registered in the Cargobull service portal, click here.
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How can I register in the Cargobull service portal?To register as an authorised service partner for Cargobull PartnerConnect, you must first register in the Cargobull service portal. You can register here.
As an employee of our authorised service partners, you will then receive a registration email to register for the Cargobull PartnerConnect portal. Please first click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect portal. To verify your data, you will then need to log in to the Cargobull service portal.
With Cargobull PartnerConnect, we provide the functions relevant to your various tasks as an authorized service partner in line with your needs:
Tom and Sam:
“As a mechatronics technician, I am responsible for the repair and maintenance of our customer vehicles. I use the technical support to get the necessary support for trailers, telematics and the cooling unit.”
Chris:
“As a clerk, I am responsible for processing and invoicing repairs and maintenance. I can claim warranties for customer vehicles and request support for commercial processing. I also have the opportunity to take on the role of Sam and Tom.”
Johanna:
“As Managing Director, I am responsible for the operational workshop business. I can edit opening hours and contact details. I can also track the status of support requests and view evaluations of our warranty claims. I can also support Sam, Tom and Chris.”
Apply for warranty
Use support
Fast and uncomplicated
In order to get our mutual customers back on the road as quickly as possible, we offer you, as an authorized service partner, the opportunity to contact us at any time with inquiries about any topic relating to our vehicles and products.
Please have relevant information such as the chassis number or contract number ready. We will be happy to support you in these areas:
- Schmitz Cargobull Cooling Unit
- Telematics Schmitz Cargobull
- Trailer Administrative support
- Service Partner Contract Certificates
Manage My Account
Your account and login information at a glance
On the new Cargobull PartnerConnect portal, as an authorized service partner, you can see all your account and login information at a glance and update it yourself. Ensuring that your data is always up to date is key to providing our customers with the most accurate and relevant information available.
Identify spare parts
With the help of EPOS = Electronic Parts Documentation and Ordering System
Schmitz Cargobull has developed a system for this purpose, the EPOS = Electronic Parts Documentation and Ordering System. Spare parts can not only be identified quickly, but can also be transferred directly to the shopping basket and ordered at the click of a mouse.
When repairs are necessary, having a streamlined process for quickly finding the right spare parts is essential to minimizing downtime and ensuring efficient repairs.
Order spare parts
Reliable, fast and Europe-wide
As an authorized service partner, you can easily order the right spare part online in just a few steps. As a full-range supplier, we usually supply you with all available parts within 24 hours - these make up over 95% of the parts and components we use.
You can track the status of your delivery at any time using the shipment tracking function in the online store.
Call up trailer and service information
Quick access to all service and repair information
As an authorised service partner, you will find a wealth of information about service and repair here: video and print documentation, operating instructions, repair instructions, diagnostic software, service letters and much more.
Bill service contract services
Supported by Cargobull Repair System
In our Cargobull Repair System, as an authorized service partner, you can bill for repair and maintenance work as well as inspections that you carry out on trailers with a service contract.
All customer vehicles with a service contract are listed there with additional information on the equipment of the trailer as well as due maintenance and statutory inspections.
Not yet activated for the Cargobull Repair System?
Then contact us via: fullservice@cargobull.com
Find and book training courses
CargobullCampus: Learning Management platform
Lots of know-how with maximum flexibility: As an authorized service partner, the CargobullCampus gives you the opportunity to receive individual training and further education. We offer you technical training on Schmitz Cargobull products in various learning forms such as webinars, self-study or face-to-face events, with the greatest possible degree of spatial and temporal flexibility.
Apply as a service partner
Shape your future together with the market leader!
As an authorized service partner, you benefit from professional technical support and global cooperation. Very good spare parts conditions in conjunction with an agreed service level between the Service Partner and Schmitz Cargobull.
Would you like to become part of our Service Partner network? Contact our service team at service-net@cargobull.com
Every request is checked by the responsible Service-Net Manager. We look forward to receiving your application!
General FAQs
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How to become a Schmitz Service Partner Cargobull?You can find out how to become a service partner here.
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How can I bill for a repair or maintenance carried out as part of a service contract?
The Cargobull Repair System is available to you in the service portal for billing repair and maintenance work and inspections that you carry out on trailers with a service contract. As an authorized service partner of Schmitz Cargobull, you are activated for the Cargobull Repair System. Click here to get there.
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As a service partner, how can I submit a warranty claim for a Schmitz Cargobull product? / How can defects in Schmitz Cargobull products reported by customers be reported?As part of the contractual partnership, you as a service partner may process Schmitz Cargobull products with a warranty claim and repair them in accordance with standardized specifications and prior approval by customer service. To do this, log in to the Cargobull PartnerConnect portal and apply for a warranty. Click here to log in to the Cargobull PartnerConnect Portal
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How can I get help with technical or administrative queries?
In order to get our mutual customers back on the road as quickly as possible, we offer you the opportunity to send us inquiries at any time on any subject relating to our vehicles and products. Please have relevant information such as the chassis number or contract number ready. To do this, log in to the Cargobull PartnerConnect portal and submit a new support request. Click here to register in the Cargobull PartnerConnect Portal. You also have the option of contacting our service hotlines if you have any technical questions:
Trailer service: +49 2558 81 2888
Refrigeration unit service: +49 2558 81 2588
Telematics service: +49 2558 81 1818
Cargobull Euroservice (outside our business hours): 00800 24 227 462 855 or 0032 11 30 26 52 -
Where can I find the latest service & repair instructions?
Helpful service & repair instructions can be found in the download area.
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My company details (contact details, opening hours, breakdown times, etc.) have changed. Where can I change them?To view or change your stored company data, log in to the Cargobull PartnerConnect Portal and select your account and login information. You can find out how to log in to the Cargobull PartnerConnect Portal here.
Questions about the Cargobull PartnerConnect Portal
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How can I register in the Cargobull PartnerConnect portal?
For registration for the Cargobull PartnerConnect Portal, all relevant employees of authorised Schmitz Cargobull Service Partners will receive a registration email. Please first click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect Portal. To verify your data, you must first log in to the Cargobull Service Portal.
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How do I log in to the Cargobull PartnerConnect portal?
Click here to log in to the Cargobull PartnerConnect Portal. Prior registration is required.
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I cannot find access to the warranty application. How do I get access?
The authorizations of the individual users and the associated access to the individual portal areas are determined in consultation with your company prior to user activation. If there is a need for a different authorization level, you can easily request this via the support function. To do this, please create a new support request and select the "Other" entry in the category selection. Now please enter First and last name of the user, as well as the information that access to the warranty processing area is required. Our support team will take care of your request as quickly as possible.
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I am still having problems entering the warranty claim. Where can I get additional help?
For more information on applying for a warranty, take part in our training course at the Cargobull Campus. You can find it here. If you still have questions, please contact us at: support.partnerconnect@cargobull.com?
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I do not have access to my company data in the Cargobull PartnerConnect portal. What do I have to do?
The authorizations of the individual users and the associated access to the individual portal areas are determined in consultation with your company prior to user activation. If there is a need for a different authorization level, you can easily request this via the support function. To do this, please create a new support request and select the "Other" entry in the category selection. Now please enter the first and last name of the user, as well as the information that access to the My Account area is required. If the applicant and the user account to be changed are the same, our support team reserves the right to first verify the request with a user in your company who already has access to the "My Account" area.
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I have a problem entering a support request. Where can I get additional help?For more information on the support request, please take part in our Cargobull Campus training course. You can find it here. If you still have questions, please contact us at: support.partnerconnect@cargobull.com
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