High spare parts availability and fast service

June 2024 – The Schmitz Cargobull spare parts portal EPOS (Electronic Parts Documentation and Ordering System) is a comprehensive online platform featuring an impressive range encompassing around 80,000 spare parts items. This system offers service partners and customers with their own workshops everything they need for servicing the trailer and cooling unit. It functions as a convenient “one-stop shop”, providing access to all spare parts from Schmitz Cargobull as well as other brands. All common components, chassis, and wear parts are available from Schmitz Cargobull’s central warehouse and its 29 distribution centres throughout Europe.

The extensive spare parts database now contains more than one million documented vehicles. Entering the VIN (chassis number) enables the service partner to easily identify the required spare parts and order them via the webshop, regardless of opening hours or call centre availability. In the service portal, service partners can view service guides, watch videos on repair methods and also process service orders. There is also a separate download area for parameter data, such as brake parameters, software updates and downloads of vehicle documents, such as load securing certificates and operating instructions. Changes of ownership are also displayed, as well as status information on vehicle production and provision. This facilitates efficient vehicle maintenance and repairs. Delivery takes place from one of the regional spare parts warehouses by standard or express delivery, ensuring that Schmitz Cargobull trailers are never in the workshop longer than necessary.